Our client, a local company in the Shipping and Logistics industry is seeking a Customer Experience Agent.

Our client is looking for a passionate individual who excels in delivering exceptional experiences, driving sales through upselling and cross-selling, and leveraging social media to enhance brand presence.

Join our client’s dynamic team in empowering African businesses and driving positive change in logistics. Apply today!

RESPONSIBILITIES:

• Handle inbound customer inquiries via phone, email, and chat, providing prompt and accurate assistance to resolve issues, answer questions, and address concerns.
• Proactively engage with customers to gather feedback, assess satisfaction levels, and identify opportunities for upselling and cross-selling additional services or products.
• Collaborate with the sales team to identify leads, follow up on potential opportunities, and convert inquiries into sales.
• Assist in marketing initiatives by promoting special offers, new services, and promotions to customers during interactions and actively participating in social media campaigns.
• Manage social media accounts, including content creation, posting updates, responding to comments, and engaging with followers to build brand awareness and customer loyalty.
• Process procurement orders, delivery bookings, and shipments efficiently, ensuring accuracy and adherence to company policies and procedures.
• Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system, ensuring data integrity and compliance.

REQUIREMENTS:

• Certification or training in customer service, social media management, or related field.
• Experience with content creation for social media platforms.
• Experience working in the logistics, supply chain, or transportation industry.
• Knowledge of shipping, freight, or logistics terminology and processes.
• Fluency in multiple languages to support our diverse customer base.
• Proficiency in CRM software and Office Management Systems.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Experience with e-commerce platforms and solutions.

CVs should be submitted along with two (2) verifiable social media portfolios of previous work done from employers within the past 3 years.

Start Date: 1 July 2024