Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States of America. Established in 1943 to serve World War II survivors in Europe, CRS now operates in over 100 countries, providing assistance and easing suffering without regard to race, religion, or nationality.

In Zimbabwe, CRS has been supporting program activities since 1989, registered under the PVO Act, certificate number 6/2002. With long-standing relationships with Church and non-Church partners, CRS implements projects in various sectors, including health, education, food security, agricultural livelihoods, and peacebuilding.

Catholic Relief Services is looking for an experienced and dynamic ICT Officer to join our team in Harare. As the ICT Officer, you will play a crucial role in coordinating and delivering ICT-related services to support our high-quality programs aimed at serving the poor and vulnerable.

You will be responsible for deploying, configuring, and maintaining ICT systems and databases, providing technical support to staff and partners, and ensuring the efficient operation and use of CRS information sharing, communication, and collaboration technologies.

Duties and Responsibilities:

• Deploy, configure, and maintain ICT systems, including networks, servers, and telecommunications, to ensure optimal performance.
• Troubleshoot and address issues promptly to minimize downtime and ensure uninterrupted operation of ICT infrastructure.
• Configure and maintain applications and user devices, ensuring proper user access to agency data and information.
• Provide timely and quality service delivery, technical support, and advice to users of ICT services.
• Maintain an inventory of ICT equipment, hardware, and software, ensuring adequate supply and functionality.
• Collaborate with relevant staff to prepare and provide input during budget preparation for ICT-related expenses.
• Coordinate relationships with suppliers to ensure delivery of ICT-related services that meet CRS business requirements.
• Support capacity building initiatives, remotely or on-site, to enhance efficient and consistent adoption and use of ICT applications.
• Prepare statistical reports on ICT-related data and metrics, implementing measures to ensure required standards are met.
• Stay updated on emerging technologies and recommend innovative solutions to improve efficiency and effectiveness.

Qualifications and Experience:

• Bachelor’s Degree in IT (Computer Science, Computer Networking, Programming, or Information Systems) or equivalent work experience combined with appropriate training/certificates.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent, and ITIL Foundation Certified.
• Minimum of 3 years of work experience in a similar ICT-related position.
• Experience in introducing, designing, implementing, and adopting relevant technology and data management tools.

To apply, please submit your application, including a cover letter and detailed Curriculum Vitae with three traceable references no later than Tuesday, 25 June 2024.