Farchis Panel Beaters and Spray is a local panel beating and spray-painting company based in Harare. With over 5 years of experience in the industry, we specialize in providing exceptional services to our valued customers.

Committed to delivering top-quality workmanship and ensuring customer satisfaction, our workshop operates with a customer-centric approach, aiming to provide a positive experience and efficient services.

Farchis Panel Beaters and Spray is looking for a dedicated Workshop Administrator to join our dynamic team. We are seeking a mature and experienced individual who has led a team in a workshop setting.

The Workshop Administrator will play a central role in ensuring the smooth and efficient operation of our workshop, with a strong focus on providing exceptional customer service. This role offers an opportunity to contribute to maintaining our reputation for excellence.

Duties and Responsibilities:

• Foster a customer-centric approach within the workshop, prioritizing customer satisfaction and providing a positive experience.
• Oversee day-to-day administrative operations of the workshop, including scheduling appointments, managing paperwork, and maintaining accurate records.
• Coordinate with the workshop team to ensure timely completion of projects and adherence to quality standards, while keeping customers informed about the progress.
• Prepare and submit detailed reports on workshop activities, including work progress, productivity, and customer feedback.
• Manage inventory and ordering of supplies, ensuring necessary equipment and materials are readily available to meet customer demands.
• Assist in the recruitment and training of workshop staff, emphasizing the importance of excellent customer service and effective communication skills.
• Collaborate with other departments, such as finance and customer service, to ensure seamless coordination and communication, resulting in a smooth and satisfying customer experience.
• Monitor and enforce safety protocols to maintain a safe working environment for all workshop staff, prioritizing the well-being of both employees and customers.
• Handle customer concerns and resolve issues in a professional and timely manner.
• Stay updated with industry trends and developments, implementing best practices to enhance workshop efficiency and customer satisfaction.

Qualifications and Experience:

• Minimum of 5 years of post-qualification experience in a similar role within the panel beating and spray-painting industry.
• Proven leadership experience, with a track record of successfully leading a team in a workshop.
• Excellent report writing skills, with the ability to prepare accurate and detailed reports on workshop activities and customer interactions.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficient in using computer software and tools for administrative tasks.
• A commitment to quality and attention to detail, ensuring that work meets high standards and exceeds customer expectations.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members, communicate with clients, and resolve any customer concerns.
• Ability to work under pressure and handle multiple tasks simultaneously while maintaining a customer-centric focus.
• Knowledge of health and safety regulations in the workshop environment.
• Must be mature, reliable, and able to work independently, while always putting the customer first.

If you meet the above requirements and are interested in joining our team, please submit your resume, along with a cover letter highlighting your relevant experience and qualifications.